How do I use the new Helpdesk? (Zammad)

We have officially switched Help Desk systems from the old crusty SolarWinds HelpDesk to a new fancy one called Zammad. (Oooh... Aaah...)

Why the switch?

Well, Zammad:

The HelpDesk link has not changed;

It's still https://helpdesk.philomath.k12.or.us

This is what the login page looks like; You can simply click the Google button to sign in with your Google account.

After you log in, your screen will look like this. Click Create your first ticket.

Give your ticket a title (like a short summary) then a longer description in the Text field.

Fill in the rest of the info, and remember some boxes won't appear until after you've made other choices. (For example, if you say "I need a device." a box will appear asking you to choose what kind of Device.)

Now hit Create.

You'll get an email notifying you of your new ticket. You can respond to tickets via email just like before, or you can log back in to the site to respond.

Over on the left here, if you click Knowledge Base(KB), you'll see some categories for common questions, with answers and guides. We'll be continuously working on adding useful info here as the need arises. Many of your questions may be answered in the KB so be sure to poke around before submitting a ticket.