How do I get iPad apps?

    Step 1: Check if the App Is Free or Paid

    Before submitting a request, determine whether the app is free or requires a purchase:

    • Free apps can typically be added quickly once approved.

    • Paid apps may require additional approval and licensing from the district. You should check with your Admin regarding who should be paying for the app before putting in a ticket. 

    Tip: You can check this by searching the app in the App Store and noting whether it has a price listed or says “Get.”


    Step 2: Request the App Through the Helpdesk

    If you would like an app added to district iPads:

    1. Go to the Technology Helpdesk Portal (It's the same website as this Knowledge Base post)

    2. Create a new ticket with the following details:

      • App name and link to the App Store

      • Whether the app is free or paid. 

      • If it is paid, which school/department should be paying for it. 

      • A brief reason for the request (e.g., “used for reading fluency practice”)

      • How many iPads will need access to the app and and include the iPad’s name(s) (found in Settings › General › About › Name).

    3. The Technology Department will review your request and determine the best way to distribute the app.


    Step 3: App Deployment

    Once approved, apps will be distributed in one of two ways:

    • Direct Push: The app will automatically appear on your iPad’s home screen once it’s installed remotely.

    • Self Service: The app will be made available for you to download through the Mosyle Self Service portal.

    You’ll receive a confirmation email or ticket update when the app is ready.


    Step 4: Install Apps from Mosyle Self Service

    If your app has been made available in Mosyle Self Service, follow these steps to install it:

    1. On your iPad, open the Mosyle Manager app. The icon should look like this:

      • If you don’t see it, search for “Mosyle” using Spotlight (swipe down from the Home Screen).

    2. Tap Self Service at the bottom of the screen.

    3. Browse or search for the app you’d like to install.

    4. Tap Install next to the app name.

      • The app will begin downloading just like an App Store app.

     Once installed, the app icon will appear on your Home Screen and be ready to use.



    Troubleshooting

    If you experience any of the following:

    • The app doesn’t appear in Self Service

    • The installation fails or freezes

    • You no longer see the Mosyle Manager app

    Please open a Technology Helpdesk Ticket and include your iPad’s name (found in Settings › General › About › Name).


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